Terms and Conditions
Fees
Brief Initial Consultation Online or Telephone (30 minutes) £50
Online Psychology Appointments (60 minutes) £110
In-person Psychology Appointments:
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Clinic room £120
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Homevisit £110 (milage and travel time will be charged)
Payment of Fees
Payment is due at the time of booking the scheduled appointment via Stripe payment system by debit or credit card. Appointments will not be attended by the psychologist where payment has not been made. Payments are secure as no bank details are shared with either party.
Cancellation policy
If you are unable to attend your appointment, please let us know as soon as possible via email to Wellness-Psychology@protonmail.com.
48 hours notice is required for cancellation. No refund will be given for non-attended appointments or those cancelled with less than 48 hours notice, as the psychologist incurs the same costs as if the appointment had taken place and is unable to offer the slot to another client at that late stage.
The psychologist will endeavour to give you as much advance notice as possible of any need to cancel or reschedule a future appointment. Any appointments that need to be rescheduled by the psychologist do not incur a cost to the client – the appointment fee can be refunded or applied to the next appointment.
Terms of operation
Wellness Psychology’s main days and hours of operation are Mondays and Fridays between 10.30am and 2.30pm. Correspondence maybe responded to outside of these times, but this cannot be guaranteed. Please note that this is a term-time service which is not routinely operational in school holidays.
Due to the limited hours of operation Wellness Psychology does not provide an emergency service. If you are in a crisis and need urgent support, please contact your GP or call 111 (UK) and select Option 2. In case of mental health emergency such as a risk of suicide, please call 999 (UK) or attend your nearest Accident and Emergency department.
The Samaritans provide a support service 24 hours a day for people who experience feelings of distress or despair, including those that could lead to suicide. They can be contacted by phone on 116 123 or you can email jo@samaritans.org.
SANE run a helpline and are available to speak to people with mental health problems, 365 days a year, between 6pm and 11pm. Tel: 0300 304 7000. Website: www.sane.org.uk
Video-based appointments
All appointments are by video call, using a secure Telehealth system. You do not need any specific system requirements to access your appointments on your smartphone, laptop or tablet. This means confidentiality is a shared responsibility between psychologist and client – please ensure you are in a confidential space for your appointments. Recording of video sessions is not permitted. Occasionally, technical challenges can affect any service and would typically be beyond the psychologist’s control. As session times cannot be extended, connection issues causing significant disruption to a session would be continued instead by telephone.
What information does Wellness Psychology collect about me and how will it be used?
The EU General Data Protection Regulation (GDPR) states there are 6 principles that underpin how a person or organisation controlling or processing data must act. These are that information is:
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processed lawfully, fairly and in a transparent
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collected for specified, explicit and legitimate purposes
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adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
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accurate and, where necessary, kept up to date;
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retained only for as long as necessary
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processed securely, in a manner that ensures appropriate security of the personal data
During assessment and therapy, personal and sensitive data will be collected. This will include personal details, family details, lifestyle, social circumstances, physical and mental health details, as well as basic background information such as contact details and name and address of your GP. This will be collected verbally, and a written record will be kept in notes taken during and/or after the session. This information will not be routinely shared, save for potentially in the circumstances described in the confidentiality section below.
The lawful basis for collecting your information is that Wellness Psychology has a legitimate interest in collecting it for the purpose of providing a service to you. Collecting your data is necessary for the purposes of providing psychological services, and some of the information you provide will be sensitive. Again, this ‘special category’ sensitive data, as defined by the GDPR, is collected on the basis that we are providing health care to you. Wellness Psychology has implemented technical and organisational measures to ensure that personal and sensitive data remains secure. An audit of all the storage methods used by us has been completed in accordance with the GDPR and information is kept secure in line with industry standard best practice.
You have rights in relation to the data we hold about you. These are summarised below. If you wish to assert any of these rights, then you should contact your therapist. Not all rights will apply in all circumstances.
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The right to be informed
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The right of access
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The right to rectification
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The right to erasure (right to be forgotten)
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The right to restrict processing
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The right to data portability
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The right to object
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Rights in relation to automated decision making and profiling.
Guided by Common Law and the recommendation of the British Psychological Society, Wellness Psychology will keep information about you for seven years. After this date the data will be securely deleted.
What are the boundaries of confidentiality?
The therapist-client relationship is essentially one of a confidential nature, although this is not absolute. Generally speaking, no information relating to your sessions will be passed to anyone else unless you give written permission to do so. However, there are some exceptions whereby confidential information would be released, even in the absence of your consent.
These include:
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All health care professionals have a duty to act when there is a danger to the client or any other member of the public. This generally means that the therapist may involve others when it is necessary to protect the client or another person. For example, if you were to state that you were actively intent on harming yourself or another person, other relevant authorities will be informed.
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The law requires that health care professionals report instances where they believe a child or children are in danger of harm, for example, through abuse or neglect. Therefore, if in the course of your sessions you release information pertaining to actual or potential harm to a child, the relevant authorities will be informed.
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Health care professionals do consult with one another from time to time. The most frequent example of this is with respect to the therapist’s supervision, where they will discuss case material with their supervisor in the interests of providing a better service to their clients. Where practical, such material is conveyed without identification. At other times, identification may be necessary, for example if another therapist is covering phone calls in the absence of your therapist. Finally, case material is sometimes used in training, research or the writing of academic papers. This is always done with any identifying information removed and with great care and respect for your privacy. In the latter case, your consent would be always sought.
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In response to a Court order a therapist must testify or release any records that are kept about you.
The therapist would make every effort to discuss any such exemptions of confidentiality with you. Any other disclosure of information requires your consent.
Please note that whilst face-to-face appointments can be held in a confidential setting, when working remotely using the Internet, whilst every effort is made to offer confidential sessions, it is not possible to completely guarantee online security. If engaging in remote sessions, please make every effort to ensure that you are somewhere private where you will not be disturbed.
If you have any questions, with regards to our Terms and Conditions, please do not hesitate to contact us.